Your agents are losing selling hours to the same five member complaints.
Captin KonnectMD is the support copilot built only for KonnectMD. Paste what the member said — billing, cancellations, virtual care, or "wait, isn't this insurance?" — and get a member-ready reply in seconds, on message every time.
14-day free trial · no help-desk migration
62%
of agent complaints are the same five billing and 'is this insurance?' questions
8 hrs
a week the average agent burns on member support instead of selling
< 30 sec
for Captin to return a member-ready reply
What your agents actually get
Not another AI toy. One copilot that knows the KonnectMD membership and the words that keep members enrolled.
Complaints answered, not just logged
Paste what the member said. Captin returns a reply you can send as-is — no rewriting, no guessing at policy.
Never calls it insurance
Captin is trained on the KonnectMD message: Healthcare Membership, Not Insurance. No claims, no deductibles, no compliance headaches.
Priority and mood scored instantly
Every complaint gets a category, a mood read and a priority so the angry cancellation gets handled before the password reset.
Knows the membership cold
24/7 virtual care, mental health support, prescription savings, care navigation, enrollment and billing — answered like a ten-year veteran.
Leadership keeps control
The admin portal shows every agent, every complaint and every draft reply. Nothing happens off the record.
Minutes, not afternoons
Agents stop rewriting the same five emails and get their selling hours back.
From the field
"I used to spend my mornings rewriting the same billing email. Now I paste the complaint and send Captin's reply. My afternoons are back for appointments."
Alex M.
KonnectMD field agent, 3-person team
"The 'is this insurance?' call was killing my close rate. Captin gave me the exact words — Healthcare Membership, Not Insurance — and members finally get it."
Sarah K.
Agency owner, KonnectMD Agency partner
"As the one who signs off on tools, I wanted oversight. I can see every complaint and every reply my agents send. That sold me."
Jordan R.
VP of Sales & Business Development
Standard plan
$420
per year · 14-day free trial
- Unlimited complaint triage
- Member-ready draft replies
- Mood and priority scoring
- Category themes across complaints
- Trained on KonnectMD: Healthcare Membership, Not Insurance
- Admin portal with full audit trail
- Works with konnectmdnow.com and konnectmdagency.com messaging
- Cancel any time
Secure payment through PayPal. Start the trial first — pay when you're ready.